- Shipping & Delivery
Do you ship to my country?
At the moment, we are only delivering Australia wide. If you would like to buy from Pure Vitamins but are not in Australia, please email our Customer Service at firstname.lastname@example.org. We may be able to arrange alternative shipment options for an additional charge.
How much is delivery?
Delivery is $5.00 flat rate Australia wide, free if you spend more than $70.00. Delivery charges are automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page.
When will my order ship?
Your order will be processed within 48 hours from receiving payment. Australia Post usually takes 1-2 working days for Sydney Metro and 3-7 for delivery Australia wide.
- Returns & Replacements
What is your return policy?
Pure Vitamins offers a full money-back guarantee on unopened bottles within 30 days of purchase.
How do I return a purchase?
If you are not 100% satisfied with your purchase, you can return your unopened goods to us for a full refund within 30 days of purchase.
Please send your parcel back to:
Reply Paid 86563
PO Box 308
NORTH RYDE BC NSW 1670
- Privacy & Security
Purevitamins.com.au ("Pure Vitamins", “we”, “us” or “our”) is totally committed to protecting the privacy of our site visitors and customers.
Code of Practice
Pure Vitamins agrees to abide by the ADMA Code of Practice. We collect your personal information to fulfil your order and we do not pass names, addresses and other contact details to third parties other than to contracted digital or mailing houses bound by a Confidentiality Agreement. Your records held by us are available for your personal inspection by contacting us at our address below.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing and delivery address, credit card number and expiration date. This allows us to process and fulfil your orders and to notify you of your order status.
When you voluntarily sign up for our E-mail Services, we need only a name and e-mail address - which we use to send the information you requested. The information you volunteer regarding a gift recipient is used solely to fulfil gifts you choose to send to that person.
When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
We collect aggregate information on customer traffic patterns and site usage to help us develop the design and layout of the store.
We may also use the information we collect to occasionally notify you about changes to the web site, new services and special offers we think you'll find valuable.
If you would rather not receive this information, please let us know by sending an email to email@example.com, or writing to us at the above address, and telling us that you do not want to receive e-mail from our company.
Any of your details that we hold are available for your personal inspection by contacting us on our free call number and verifying your identity.
How does Pure Vitamins protect customer information?
When you place orders or access your account information on the web site, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Confidential payment information, such as your credit card details is not stored on the web server but on a PCI certified vault database, which is heavily protected against unauthorised access.
What about "cookies"?
"Cookies" are small pieces of information sent by a web server and stored by your browser on your computer's hard drive so it can later be read back from that browser. This allows your browser to remember some specific information. Our cookies enable us to store items in your shopping cart and to identify you on return visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, while most of the content of our web site can be viewed without accepting cookies, the shopping facility and Members Only features of the site will not function properly when cookies are disabled.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Will Pure Vitamins disclose the information it collects to outside parties?
Pure Vitamins does not sell trade or rent your personal information to others. We do use contractors to prepare and lodge with Australia Post our conventional mail. A Confidentiality Agreement binds these contractors.
A SPECIAL NOTE ABOUT CHILDREN
Our site and the information and products contained herein is not directed at, or intended for use, by people under 18 years of age.
ACQUISITION OR CHANGES IN OWNERSHIP
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
TRANSBORDER DATA FLOWS
We may only transfer your personal information overseas in order to perform one or more of our technical functions and/or activities. In such circumstances, we will either obtain your express or implied consent or use our reasonable endeavours to ensure that your personal information is handled consistently with the Privacy laws.
YOUR CONSENT AND CHANGES TO THIS POLICY
HOW TO CONTACT US
Our postal address is:
Pure Vitamins Pty Ltd
PO BOX 308
NORTH RYDE BC NSW 1670
· We are committed to protecting your privacy.
· We use the information we collect on the site to make shopping at Pure Vitamins possible and to enhance your overall experience.
· We do not sell, trade or rent your personal information to others.
· If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect .
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
- Our Guarantee
We guarantee Pure Vitamins’ products are of the highest quality. All our products are made by licensed Australian suppliers in accordance with the Australian Code of Good Manufacturing Practice (GMP). Adherence to the code of GMP ensures a consistent standard of excellence and quality in all our products.
Our high standards ensure we use the most current research to develop effective and unique formulas to provide the therapeutic dosage proven in clinical trials to give you the best results. We aim to deliver 100% customer satisfaction as we help you achieve the result your body wants.
If you’re not completely satisfied with your purchase for any reason you may return any unopened bottles within 30 days from the date of purchase, for an exchange or refund. For any further enquiries, please contact our friendly Customer Service Team on 1300 762 218 who will be able to explain the quick and easy refund procedure.
HOW THE PRICE GUARANTEE WORKS
If we're not cheaper on a comparable product, we'll beat it!
How we match comparable products :
It can be tricky to compare products so we use a number of guidelines to make the comparison as fair as possible. We identify and compare key product characteristics including ingredients, country of origin, pack size, weight and volume.
The price guarantee applies to any lower price found on an online store or in a physical store in Australia where the final price, inclusive of delivery, taxes, fees and charges, is lower than our price.
- Contact Us
We are always pleased to hear from our customers (even if it is a complaint!). We want you to return to the site and to recommend us to your friends and family.
You can either send us an email - firstname.lastname@example.org
Or, write to us at:
Pure Vitamins Pty Ltd
PO BOX 308
NORTH RYDE BC NSW 1670